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Support That Protects

We simplify IT,
so you can focus on growth.

Reliable managed services and expert support
that keep your business running with confidence.

Kanopi Services F.A.Q

Understand more about our services

IT Support & Managed Services

IT support and managed services keep your organisation’s technology running smoothly and securely, whether or not you have in-house IT staff. They give you cost-effective access to expert IT support and consultation without the overhead of building a full internal team.

The key benefit of outsourcing IT is lower operational cost with minimal dependency on individual IT staff. You gain a whole team of specialists for less than the cost of a single full-time hire.

Startups, SMEs/SMBs and large enterprises can all benefit from managed services, although their requirements vary. We tailor our plans to fit the size and needs of your business.

Our team communicates in English, Malay, Mandarin and Cantonese, reflecting Malaysia’s diverse business environment. This makes working with us easy for teams of any background.

Yes. In our interconnected world, our customer base extends across multiple continents, primarily Asia, Europe and Oceania.

You can raise a request through the Kanopi Ticketing System, or call our technical support team directly. A dedicated technical support number is provided once you subscribe to our services.

Fully customisable. We provide responsive support all year round, and coverage depends on the services you engage with us, for example managed services, colocation or cloud services.

Usually not. A RM5,000 IT hire really costs RM6,000+ a month once you add EPF (13% employer share), SOCSO and EIS, tooling licenses, leave cover and turnover, and that gets you one person with one skill set. As a benchmark, one in-house engineer can support around 30 to 40 staff. On our Guard plan at RM78 per user, 30 staff comes to about RM2,340 a month for a full team of engineers with tools included, and the cost scales per user as you grow instead of jumping with every new hire.

AreaIn-House ITKanopi MSP
Monthly costSalary + EPF/SOCSO + tools + leave coverFixed, predictable monthly fee
Skills coverageUsually 1 person, limited specialisationFull team of engineers across every discipline
Leave / MC riskSupport gap when they are outAlways covered, no single point of failure
After-hours supportOvertime cost or no coverageIncluded response windows, flexible response options
CybersecurityLimited, depends on one person’s knowledgeFirewall, endpoint, patching and monitoring as standard
ScalabilityNeed to hire more people as you growJust add users or assets to your plan
Tooling & licensesBought separately, paid in fullIncluded in the monthly plan
Budget planningVariable. Sick days, turnover, new toolsPredictable monthly fee, no surprises
Cloud, Backup & Disaster Recovery

Yes. Kanopi offers public, private and hybrid cloud services. We listen to your requirements and design the right cloud strategy for you.

Disaster recovery (DR) is a strategic process that helps organisations recover from disasters or major incidents that disrupt business operations or lead to data loss.

Imagine losing the past three years of your data. How would you continue working from that point? Data backup is a fundamental part of good data management. It provides a safety net so that data can be restored, business operations can continue and valuable information is never lost.

Managed services, colocation and cloud subscriptions do not include backup by default. If you need your servers backed up, you can add our affordable Backup Managed Service plan.

Yes, we can host your email for you. Contact us so we can gather your requirements and set up your email accounts.

Colocation & Datacentre

Kanopi insures all of our own assets. Customers are advised to purchase their own insurance to protect their equipment and data if they wish to.

Our services are designed with redundancy to ensure uptime. Power, cooling, network and bandwidth all follow a redundant design so you enjoy uninterrupted service.

We provide a 4 hour response time when you need support. Resolution time varies with the complexity of the issue. For network uptime, we provide a 99.99% uptime guarantee.

Kanopi maintains a DR plan for its own data and equipment. Explore our disaster recovery packages to find the right level of protection for your data.

Yes, we can assist you with the migration of your servers and devices.

Kanopi offers leasing programs where you pay monthly for the hardware you use. Choose lease to use or lease to own to enjoy new hardware on an OPEX model, or subscribe to our cloud services and simply scale your resources on our platform.

Still have questions?

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