IT Managed Service Provider

DO YOU KNOW?

Hiring IT Staff Costs
More Than Managed IT Services

One accountable team for your IT support, security, cloud and infrastructure, from RM68 per user a month. No salary, no EPF, no turnover risk.

MSP VS IN-HOUSE

Here Is Why Outsourcing to Kanopi Is the Smarter Move

Most Malaysian SMEs assume an internal IT hire is the cheaper option. Add EPF, SOCSO, leave coverage, tooling licenses and turnover, and one RM5,000 salary already costs over RM6,000 a month. A Kanopi plan puts a full team behind you for less than that, with no single point of failure.

Hiring IT Staff vs a Kanopi Plan

A RM5,000 salary is never just RM5,000. EPF (13% employer share) adds RM650, SOCSO and EIS add roughly RM100, and tooling licenses, leave cover and turnover push the real cost past RM6,000 a month. As a benchmark, one in-house IT engineer can realistically support around 30 to 40 staff. Here is how that compares with our Guard plan at RM78 per user:

30 STAFF

In-house IT support: 1 engineer, RM6,000+ a month

Kanopi Guard: RM2,340 a month (RM78 × 30 users), full team included

70 STAFF

In-house IT support: 2 engineers, RM12,000+ a month

Kanopi Guard: RM5,460 a month (RM78 × 70 users), still one predictable bill

MSP PLANS & PRICING

One IT Partner.
Three simple plans.

Flat per-user pricing with no surprise bills. Pick the level of protection your business needs today and upgrade anytime as you grow.

Shelter
Solid Foundation

Essential IT support for SMBs moving on from break-fix IT.

RM 68 /user/mo
per user / month
Get Started
What's included
  • Remote helpdesk support
  • Patch & update management
  • Monthly health reporting
  • 4-hour response SLA
StormGuard
Comprehensive Protection

Compliance, strategy and advanced protection for teams with zero tolerance for risk.

RM 98 /user/mo
per user / month
Get Started
Everything in Guard, plus
  • Dedicated account manager / vCIO
  • MDR protection (Managed Detection & Response)
  • Advanced threat detection & response
  • 2-hour priority response SLA

Indicative pricing in MYR. Your final quote is tailored to your environment, device count and add-ons.

How Kanopi MSP Works

1. Assess

We review your current IT setup, users, systems and risks.

2. Plan

We recommend the right support scope and monthly coverage.

3. Onboard

We set up access, documentation, monitoring and support channels.

4. Manage

We provide daily support, monitoring, maintenance, backup checks and security reviews.

5. Improve

We help your IT grow and improve with your business.

COST CALCULATOR

Estimate your monthly cost

Drag to match your team size, add your managed assets and pick a plan. Leave your details and we will reveal your estimated monthly fee.

10 users
Drag the slider to set your number of users
1 100
Managed Assets (optional, per month)
AssetQty
Servers
Virtual Machines
Storage/Backup Units
Network Equipment
Security Appliances
Shelter
Select
Guard
Select
StormGuard
Select
Get your quote
Select your interested plan above, then leave your details below.
FAQ

Questions, answered

No lock-in. Plans are month-to-month, and choosing annual billing simply saves you roughly two months’ cost. You can cancel with notice as per your agreement.

Absolutely. Upgrade or downgrade anytime as your team grows or your needs change. Most clients start on Shelter or Guard and move up.

It’s a simple flat rate per user, per month. Add-ons are billed per their own unit (per user, per device, per U). Contact us for an instant estimate tailored to your team.

Typically 1–4 weeks depending on your size and plan. StormGuard clients get a white-glove onboarding led by a dedicated account manager.

Yes. We integrate with your current stack, consolidate vendors where it makes sense, and give you a single accountable team for everything IT.

Yes, a Malaysia-based team that knows your environment and speaks your language. Always on during business hours, five days a week, included from Guard upwards.

Usually not. Once you factor in EPF, SOCSO and EIS, tooling licenses, leave cover and turnover, one RM5,000 hire costs RM6,000+ a month. Here is the side by side:

AreaIn-House ITKanopi MSP
Monthly costSalary + EPF/SOCSO + tools + leave coverFixed, predictable monthly fee
Skills coverageUsually 1 person, limited specialisationFull team of engineers across every discipline
Leave / MC riskSupport gap when they are outAlways covered, no single point of failure
After-hours supportOvertime cost or no coverageIncluded response windows, flexible response options
CybersecurityLimited, depends on one person’s knowledgeFirewall, endpoint, patching and monitoring as standard
ScalabilityNeed to hire more people as you growJust add users or assets to your plan
Tooling & licensesBought separately, paid in fullIncluded in the monthly plan
Budget planningVariable. Sick days, turnover, new toolsPredictable monthly fee, no surprises

Not sure which plan fits?

Get a free IT support assessment and we’ll recommend the right tier for your business.

I am here
THANK YOU FOR YOUR ENQUIRY 
Our team will get in touch with you soon!